Terms And Conditions

Australia Express immigration services and associated entities provide services subject to the following terms and conditions. The use of any information on this site or purchase of any services from Australia Express is conditional upon accepting these terms and conditions.

Code of Conduct Our Service

Under Australian law, a person who wishes to operate as a migration agent must be registered with the Migration Agents Registration Authority (MARA). MARA is the migration advice professions’ self-regulatory body. Our Agents are registered with MARA in Australia, which authorizes us to provide Australian immigration advice. We operate under a strict Code of Conduct which is administered by MARA, to ensure the utmost professional conduct in all our dealings with customers. Subject to the different requirements of our clients for assistance in the Australian migration process we offer different levels of personalized migration services. The service we provide to our clients may vary from time to time. You agree to give the migration agent clear instructions as to what you want the migration agent to do for you, and to clearly advise us if you have any special requests in the carrying out of those instructions. Note that we will not accept your instructions if what you want us to do is illegal or unethical. Assessment report – The assessment report will be provided as promised between 10 – 30 business days. Full Legal Immigration Procedure – The whole immigration procedure can take between 3 months to 3 years, depending on the immigration case, each immigration case is different from the other. Additional services We are specialized in providing Australian migration advice. We can offer you any additional support regarding taxation, business, education, or investment advice “ but this is not our main business. Any information provided by Australia Express on non-migration-related matters is general information. Free Online Assessment for Skilled Migration The Free Online Assessment for Skilled Migration has been designed to provide you with a preliminary assessment of your ability to satisfy the Australian visa criteria for the Independent Skilled Visa. You should not rely on this result alone as a true indication of your ability to apply for migration to Australia. If you wish for a realistic assessment of your eligibility for migration to Australia, you should use one of our personalized migration services.

Payment of Service

You agree to pay incurred fees and taxes if needed when you use our service. This service fee does not cover the costs associated with the immigration process such as visa application charges for the Government, English language tests, skill & medical assessments, etc. Please note that we are not in any way responsible for these fees. As soon as payment is received, you are deemed to have engaged the service of Australia Express. As such, payments are non-refundable. All prices can be changed by Australia Express at any time without any notice. However, if you have a client agreement with Australia Express you are required to pay the stipulated fees as in the agreement for the work specified. If however, Government application lodgment fees (and other such fees) increase during our representation of your migration application/appeal you are required to pay the increased fee.

Guarantee of Visa

We agree to handle your case to the very best of our ability and to do all that is reasonably and ethically in our power to bring about desirable results. We agree not to mislead you as to your prospects of success in your case. We cannot be held responsible for any inaccuracy arising from changes to such legislation and policy which are not publicly available at the time the Service is provided or which may occur after the Service has been provided. The accuracy of our advice depends on the exhaustive, correct information provided by you. We are not responsible for any inaccuracy of our advice due to the incorrect/misleading information provided to us on your part with respect to your circumstances. Australia Express is not part of the Australian Government and we do not have the authority to grant you a visa. We can only assist and advise you in your migration to Australia. Please note the final decision on all visa applications are made by the Department of Immigration & Citizenship (DIAC).

Provision of information to us

Collecting personal information is necessary for us to provide you with the right advice to apply for an Australian visa. You agree to provide us as soon as possible with any information or documents we request of you to assist in the preparation of your case. You must let us know immediately if we request you to provide something, which you are unable to provide so that alternative arrangements can be made. We will use and rely on information provided by you in the provision of the service without having independently verified or assumed responsibility for the accuracy or completeness of such information. Accordingly, the information provided by you must be exhaustive, correct, including contact details such as e-mail, etc. If the information provided by you is not correct, our advice may not be accurate. If you choose not to provide certain information this may affect the accuracy of our advice.

Disclaimer of warranties, waiver

Whilst the author of this site and papers has taken all reasonable steps to ensure that the information contained in this paper is true and correct at the time of printing/ publishing, it is no substitute for diligent inquiry to be made by any person intending to rely upon its content. Australia Express gives you no warranties of any kind, express or implied, as to the content of this website. You expressly agree that your use of this site is at your sole risk. Australia Express does not warrant that this site, its server, or the email sent from this site is free of error, viruses, or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

Limitation of liability

To the extent that liability cannot be excluded, the liability of Australia Express, its directors, employees, consultants, and partners is limited to the cost of the service we provide to our client. To the greatest extent possible by law, the Client must indemnify and hold harmless Australia Express, its employees, agents, and related companies against all liabilities (including legal costs on a full indemnity basis) incurred by the indemnified person in connection with the provision of the service, except the liability arising from the negligence or default of any of the indemnified persons.

Privacy Policy

Collecting personal information from clients is necessary for us to provide you with the right advice to apply for an Australian visa. We will safely store any information you enter on our website or any information you provide us orally or in writing. All enquiries and your personal details are treated with the utmost confidentiality, in accordance with the MARA Code of Conduct. Please be assured that we take every possible measure to keep your information private. In general, we will disclose your personal information to conduct our business, provide and market our services, communicate with our clients, comply with our legal obligations, and improve our services. Please review our Privacy Policy to understand our practices.


A refund request is only valid for customers who purchased the Immigration Services and paid the full amount. All Refund requests require a form to be completed which is available upon request.  All refund requests will be reviewed within 7-10 business days of form submission. The company will contact the customer regarding a resolution or if more information is required in order to proceed.

© Copyright notice    

Copyright notice © All content included on this site, such as text, graphics, logos, button icons, images, layout, digital downloads, data compilations, and software, is copyright. Other than for the purpose of and subject to the conditions prescribed under the Copyright Act, no part of this publication may be in any form or any means (electronic, mechanical, microcopying, photocopying, recording or otherwise) be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose or stored in a retrieval system or transmitted without prior written permission from Australia Express Migration. By logging on, you will be assuming all risks associated with the use of the site, including the risk of your computer, software, or data being damaged by any virus which might be transmitted or activated via the Australia Express site or your access to it.


Headings in these Terms are for convenience only and do not affect the interpretation of these Terms. Australia Express and associated entities may vary any of these Terms and Conditions and any other information relating to the service at any time, and your subsequent use of the website will be governed by the varied Terms. In the event that any of the provisions of these Terms and Conditions are or shall become invalid, illegal or unenforceable, the remainder shall survive unaffected. This website contains links to other sites. Please be aware that we are not responsible for the content of these sites.